Registering in the Qbend Website
- What is Qbend?
- Qbend
is an online resource that hosts ebookstores for publishers worldwide.
They present the books and other digital materials, organize and
distribute the materials, facilitate their purchase, and then maintain
user's records of their past purchases. Full user support is provided
for each stage of the process.
- How do I create a Qbend account to purchase and download ebooks?
- You can register for a Qbend account by clicking on
"Register" at the top of the page and filling in all the required
details. Once done, click on the "Create" button, and your account will
be created. A confirmation email will be sent to the email address you
have provided at registration. That email will include an activation
link, and once you have clicked that link your account will be activated
and you are ready to purchase and download ebooks and other materials.
- What is a Qbend ID?
- Your registration email address and associated password
serve as a Qbend ID that can be used to access any of the several
ebookstores powered by Qbend. A list of Qbend stores is given on the Qbend
support page. NOTE: The
Qbend ID is used for purchasing and retrieving records of your
purchases. It is completely separate from the Adobe ID used to authorize
the books in your devices.
- I submitted the registration but i do not see any emails with the
activation link.
- It may take a few moments for the email to reach your
inbox. If you still do not see the activation email, check your spam or
junk-mail folders. Alternatively, you can click on the “forgot password”
link on the login page, type in your email address, and hit "Submit."
This action will initiate another email to be sent to you. If all these
fail, please contact us through Customer
Support and we will help you.
- Does Qbend offer a return policy?
- All titles purchased from Qbend are nonrefundable and
cannot be exchanged nor returned. Please double check your shopping cart
list and the book descriptions before purchase. If you face any
technical difficulties, please contact us through Customer
Support and we will help.
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Purchasing from the Website
- How do I add books to my shopping cart?
- Click on the shopping-cart icon adjacent to the book on
the right-hand side of the page. You can also click on the book cover
image or information icon to read more about the book, and then click
the "Add to Cart" link. When successfully added to the cart a
notification message will show to confirm the addition. The "Add to
Cart" link will become inactive once that book is in your cart.
- How do I access my shopping cart for review or editing?
- The cart icon to the right of the book cover is inactive
once a book has been entered into it, but the shopping cart icon at the
top right of the page shows the number of books in the cart, and it can
be used as a link to the cart.
- How do I remove or edit contents of my shopping cart?
- Go to the Shopping Cart from the link at the top of the
page. Then click on the check box next to the price of the book, and
then click on the link "Remove Item" or "Move to Wish List" below the
list. The selected item(s) will be removed or moved as you selected.
- How do I use the Wish List for future purchases?
- The Wish List is a convenient way to store in your account
records a list of books that you might want to purchase at a later date.
To add a book to the list, press the star icon on the right. You can
then view your Wish List from a link on the left, and from within the
List you can later remove the book, or move it to your shopping cart.
When you log back in at a later time, the list will be there for you. If
a book appears not to move to the Wish List when trying, it is likely
already in the Wish List.
- Single book purchase?
- The dollar icon on the right of the page bypasses the
shopping cart and takes you directly to a page to buy the associated
book. This process overrides any books that are in the Shopping Cart, so
if multiple books are to be purchased, it would be best to add them to
the cart, and then check out from within the Shopping Cart page.
- What are my payment options?
- Payment depends on where you are located when you
purchase the book. Please check the payment checkout page for further
details. All payment options are encrypted and secure. Credit card
charges are processed via PayPal. This does not require a PayPal
account.
- What is PayPal?
- PayPal is popular e-commerce solution allowing secure
payments and money transfers to be made through the Internet. You can
use your PayPal account or a standard credit card without having a
PayPal account.
- What is Digital Rights Management (DRM)
- Digital Rights Management (DRM) is a copy-protection
program coordinated by Adobe Systems. It means the purchased books can
only be read on a computer or mobile device authorized by the person who
purchased the book.
- Does Qbend provide promotion codes or gift coupons?
- Qbend does not but, the publisher may at times
provide promotional codes or gift certificates. Please check the
publisher's website and other publicity directly. If you have a code,
enter it during the checkout process and then press Apply to see the
credit.
- I am a teacher, can I order ebooks for my whole class to share?
- Ebooks delivered under digital rights management (DRM)
are restricted to the Adobe ID that is associated with the initial
purchase. Thus a teacher cannot give out a book they purchased to their
students to view in their own computers or mobile devices. Teachers
whose school owns multiple devices could, within the Adobe license
limits, authorize several of them for the use of the book, then the book
could be read by students in the classroom on these limited number of
computers or tablets.
- Can I buy an ebook to give as a gift to someone else?
- Ebook gift purchases are not available in Qbend at
present.
- Once I have purchased my ebook will it be always available?
- Yes. Just login and go to the Download Basket. A record
of all of your purchases and access to books for future downloads are
permanently stored in your records. Your Qbend ID email address is the
key to your personal ebook library. If you use multiple emails, make a
note of the one used here.
- I have a gift certificate or promo coupon, but the store says the code
is not valid?
- If the gift or promotion code is not working, please
check the following steps.
(1) Have you entered the valid coupon code correctly? (Codes are casE
seNsitive. Remove leading or trailing blank spaces.)
(2) Have you shared a gift certificate with anyone? If someone has used
a gift code it becomes invalid.
(3) If you received the gift coupon for a particular Qbend-powered
ebookstore, the code will be valid only in that ebookstore.
(4) The code may be time limited and the code has expired.
If you believe none of the above is the problem, then please contact us
through Customer
Support
and we will help you
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Downloading ebooks from the ebookstore
- What is the step by step process to download and run the ebooks
- (1) Purchase the book. At the completion of the purchase
you will see a link "Return to Qbend LLC," which takes you back to the
ebookstore.
(2) You will then be redirected to your Download Basket. If that does
not happen, then just go to the ebookstore by any means and login and
view the Download Basket from a link on the left side of the page.
(3) On that page you can read the instructions on now to download the
Adobe Digital Editions reader or BlueFire Reader. You also find there
the link to download the book file. If you need to download the book
again to the same or another device, you would come back to this same
Download Basket to do so.
(4) NOTE. When you press the
download button, some browsers will block the process as a security
measure, so you must click the warning they present and give the browser
permission to download. Then press download again.
(5) You will then receive a small file named book_title.ascm. This is
not the book itself. It is the key needed to download the book that
includes the identification of your purchase.
(6) If you have not done so already, install Adobe Digital Editions as
explained in the Download Basket, and check out the detailed
instructions they include inside the program. You will need to get an
Adobe ID to identify and manage your ADE ebooks and you will need to
authorize your computer for use of your ID. These are both onetime steps
that will not need repeating. Then double click the .ascm file to
initiate the first view of the book. NOTE:
When ADE asks for a vendor, leave that field with the default value of "Adobe
ID."
- Can I print or copy from my ebooks?
- Print and copy options are based on publisher's
preference. Most ebooks with DRM and ebooks with print versions
available cannot be printed. Please look at the ebook description for
the available permissions before purchasing.
- I deleted my ebook accidentally. Can I download it again.
- Yes, you can download all the items that you have
purchased from your Download Basket.
- I couldn't find my downloaded ebook files in my computer. Where can I
find them?
- The default storage place for the Adobe ebooks will be in a
folder called (My) Digital Editions, located in your (My) Documents
folder. NOTE: You will need to
find these files if you wish to copy them from a computer to a mobile
device like an iPad or Android tablet. These files will have the
standard .pdf or .epub extensions, but they will not open in any program
other than Adobe Digital Editions on an authorized device.
- Can i read Qbend content on an iPad or iPhone?
- Yes. You can read the titles purchased from a Qbend
ebookstore on the iPad by installing the Bluefire
Reader App. Find complete details on authorizing and loading
titles to your Bluefire reader app at the Bluefire
Support page. NOTE: pdf
ebooks are best viewed on the larger screens of an iPad or computer. For
mobile devices with smaller screens the flowing text of the epub format
would be better suited, but graphics would have to be zoomed and panned
to be read on a small screen.
- Can i read Qbend content on a Nook device?
- You can add the titles purchased from the Qbendstore on the
Nook device just by following these 5 simple steps.
(1) Download the Pdf or the ePub files to your computer.
(2) Then connect your Nook device to the computer.
(3) Add the Pdf or the ePub files to a folder called "My Documents" in
the Nook device.
(4) Once the files are added in the folder, disconnect the Nook device
from the computer.
(5) Once the Nook device is disconnected, browse the Nook device and you
would find a folder called "My Library". Under this folder you would
find another folder called "My Documents" where you can find your pdf
and the epub files.
- Can i read Qbend content on an Android Device?
- Yes, you can read the titles purchased from a Qbend
ebookstore on the Android device by installing the Aldiko
Reader Application from the Android Market. You can also read
Qbend content on an Android device using the Bluefire
Reader for Android.
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File Formats
- Which format does Qbend Support?
- For now Qbend supports PDF, ePub, and flash formats.
More formats are planned.
- Is the content downloaded from your website compatible with my device?
- Qbend provides content in PDF, ePub, and flash
formats. These are supported by a wide range of devices and readers.
Books with DRM must be viewed on an ADE supported device, which are
listed at the Adobe
Digital Editions Supported Devices page. See also An Adobe Digital Editions (ADE) User's Guide.
- What is an .acsm file?
- The .acsm file is the Adobe Digital Editions ebook
identification file. When you purchase an ebook, it is this file that
you receive as proof of ownership. When you execute that file in your
device, the book is then downloaded to your device under the auspices of
Adobe in partnership with Qbend, the representative of the publisher.
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About Adobe Digital Editions (ADE)
- What is Adobe Digital Editions?
- Adobe Digital Editions (ADE) is a free ebook reader, with an
associated management and distribution system for various forms of
digital publications. There are versions or apps for Macs and PCs, as
well as many tablets and phones. ADE can also manage materials published
with digital rights management by offering a user ID and a way to
authorize devices to read the materials. ADE supports materials in epub
and pdf formats. See also An Adobe Digital Editions (ADE) User's Guide.
- Where should I download Adobe Digital Editions?
- ADE Reader apps for Mac, PC, iOS, and Android are available at this link: Download
ADE. These ADE Reader apps work for ePub and PDF, but for viewing ePub versions on mobile devices, the Blue Fire Reader offers better image display options. Note that you are not committed to any one reader when purchasing a book. You can use different or multiple readers for the same book.
- Why do I need to authorize my computer with an Adobe ID?
- Publications that are copy protected with digital
rights management (DRM) can only be viewed in devices that are
identified with the owner of the publication. This identity is carried
out by authorizing your device with your Adobe ID. The Adobe ID also
serves to help organize your ebooks into a library on your device, which
makes it valuable even for books without DRM.
- What is the maximum number of devices that I can authorize?
- You can have up to up to six ebook readers activiated with your Adobe ID, but you can also remove or deactivate any of them as you choose.
- How do I download and install Adobe Digital Editions (ADE)?
- To view the Qbend ebooks in your computer, you will
need to install the latest version of Adobe Digital Editions.
(A) Go to Adobe
Digital Editions download page. There is a link for Mac or Windows
versions. NOTE: You may need to
install an update to your Flash Player to complete the installation.
There are also sample ebooks and other information on that page that
explains the system in more detail.
(B) If you do not have one already, you will be asked whether you would
like to activate your Adobe Digital Editions with Adobe ID. If you have
an Adobe ID, enter your ID and password and click "Authorize Computer."
If you want to create an Adobe ID, click "Get
an Adobe ID online."
If you do not want to use an Adobe ID, there is an option to "Authorize
my computer without an Adobe ID." This option will restrict the viewing
of your book to this computer. See Best Practices below for discussion
of these options.
(C) Click Continue and Finish and you are done with the ADE
installation. The full process takes just seconds.
(D) Once ADE is installed, go to your Downloads folder and click on the
acsm file. It will automatically open in Adobe Digital Editions and
download your content for you, and you are ready to read the book. The
next time you come back to ADE, it is just one click to open the book to
where you left off. See also An Adobe Digital Editions (ADE) User's Guide.
- Can I transfer ebooks that I have downloaded to another computer or
device?
- Yes you can, but it is more of a new install and delete than a "transfer." Just download the ebook to the new device from your Download Basket, keeping in mind that a limit of 6 authorized Readers are allowed. If you will not be using the initial device any further, then remove the authorizaion from it and delete the book to regain the storage space.
- What are the requirements to get an Adobe ID?
- An Adobe ID is a free, non-intrusive way of
identifying users. You just need to provide a name, country, and email
address. You can create your Adobe ID when prompted within Adobe Digital
Editions as you authorize your computer, or go directly to a sign
up page to get the ID. Your Adobe ID is also usable for other
services from Adobe such as obtaining tech support, forum participation,
and access to trial software.
- BEST PRACTICES for managing your ebooks with DRM.
- Since ebooks protected by DRM are designed to be
restricted to specific users and the devices they control, it is best to
follow standard procedures to maintain easy and consistent access to
your library of books by following these simple steps. See also An Adobe Digital Editions (ADE) User's Guide.
(1) Obtain a single Adobe ID
and record in a safe place the email address you used for this purpose.
(It is very easy to get new Adobe ID, but using more than one Adobe ID
can very easily confuse the library records of books you own, which in
turn can limit which devices can read which books.)
(2) Use this same Adobe ID for all
of your ADE ebook authorizations. Note:
The email used for the Adobe ID does not have to be the same one you use
at ebookstores to buy the ebooks. Your Adobe ID and your Qbend ID are
completely separate, although your purchase records are also easier to
access at a Qbend bookstore if you use the same Qbend ID for all
purchases.
(3) After your purchase an ebook you receive a link to download its ascm
file. But before doing the actual download, be sure to have ADE
installed on your computer and authorized with your Adobe ID. Then when
you download and double click the ascm file, it will seamlessly download
the full book file, open it, and place the book in your ADE library.
(4) Always use your Adobe ID when you first open a book. On first
installations in a computer, ADE offers the option to authorize the
computer without an Adobe ID, but that will then limit the viewing of
that book to that computer alone. Unless that is your specific goal,
that option should be avoided.
(5) Remember that once a book has been first opened to a specific Adobe
ID, it can than only be read from a device authorized to that Adobe ID.
If you end up with books authorized to different Adobe IDs, you will
have to read them on the devices that are properly authorized or change
the Authorization of the computer or device, as discussed below.
(6) You can easily change authorizations or a computer or mobile device,
but each time you make an authorization it is counted as one of the 6
allowed by Adobe. This is sometimes referred to as "6 devices," but it
is actually 6 authorizations, regardless of device. To change
authorization in the Bluefire App for iPad or Andriod tablets, just go
to the setting button and make the change. To de-authorize a computer,
open ADE, and go to the Library view, then press Ctrl+Shift+d for
Windows computers, or Cmd + Shift + d for Mac computers. At that point
you will get a reminder that this does not increase the number of
authorizations allowed, and after that you can authorize it with a
different Adobe ID. In short, however, it remains best to use only one
Adobe ID. If your number of authorizations is exceeded, you can contact
Adobe
Support and request your authorization count be extended.
(7) If your goal is to read the books in an iPad or Android tablet, or
other mobile device, the first step is to download the ascm file to a
computer and authorize the book with your chosen Adobe ID. Then follow
the app instructions on how to copy it to the mobile device from your
computer. For Apple iOS devices, this is done via the file transfer
option in the apps section of iTunes.
(8) Following these guidelines makes it easy and convenient to read your
books in multiple devices. These are essentially the same rules and
guidelines needed for any ebook system that supports multiple devices.
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